Exchange Policy
Our teams work hard to deliver you a product of elevated design and quality in a timely manner. However, if you receive a product that is damaged, defective, has a size issue, or is different from what you ordered, you may request a return. We do not offer exchanges at the moment.
Return Conditions
For all returns, the product must be:
- Unused, unwashed, and in sellable condition.
- In its original packaging with all original tags and labels intact.
- Returned within 15 days of the actual delivery date (except suits/blazers, which must be returned within 3 days).
If a product return is requested, the return will be processed within 4-7 working days.
Exchange Policy
Sparky accepts exchanges within 4-7 days (subject to product availability) under the following conditions:
- Damaged or defective product
- Size issue
- Product delivered is different from what you ordered
How to Request a Return
The customer can call us at our customer care number +91-9310685211 or email us at order@sparkyjeans.in within 7 days of receiving the product (3 days for suits and blazers).
Please provide:
- Order number
- Reason for return
- Product pictures with a brief note if the item is defective or does not meet expectations
Recommended: A video of unboxing the parcel for cases of incorrect product delivery.
Exchange Process
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Exchanges must be initiated within 7 days of the delivery date.
- Ensure you keep your original packaging for safe return shipping.
- We recommend using a trackable shipping service for exchanges.
How to Initiate an Exchange
Email our customer service at order@sparkyjeans.in or call +91-9310685211 with your order number (invoice number) and the item you wish to exchange.
Please specify:
- The reason for the exchange
- The desired replacement item
Note: Customers are responsible for the return shipping cost for exchanges. However, we will cover the shipping cost of sending the new item to you.
